FAQ
FAQ Icon
Below are some frequently asked questions and answers that may be helpful...

Clear Search / Show All
Category:

 Web Site
I forgot my user ID and password. How can I retrieve it?
Why am I being asked to confirm my account?
Why was my account deleted?
I'm having trouble staying logged in to the web site.
I never received my confirmation email after I registered.
I requested a user name and password reminder, but I never received it.
How do I update my contact information for the community?

 HOA
Where can I find a list of the HOA rules and regulations?
How do I report an HOA violation or problem in the community?
When are the association meetings?
How can I get meeting minutes?
What do I do if I want to put a shed, pool, sidewalks, permanent basketball hoop or fence on my property?
Does Heaven Trees ever have neighborhood garage sales?
What do we do if our mailbox gets knocked down?
What do we do about unwanted Solicitors knocking on our doors?
What do I do if I see strange suspicious people (or kids) hanging out in a group?

 Amenities
The retention ponds look like they are in very bad condition. What is the HOA doing about it?

 Traffic/Parking
What do I do about cars parked on the street in front of my house?
What do I do when I see cars speeding in the neighborhood?

 Yards,Lawn and Home Maintenance
I've noticed some homes with poorly kept yards. Are there any rules in the covenants regarding lawn care and if so, what can the board do about it?

 Dues
What are the dues for the Heaven Trees HOA and when do they have to be paid?
Where can I mail payment?

 Garbage Collection/Recycling
When is garbage and recycling collected?
When does the city collect yard waste?
What if I need to dispose of an appliance, when will the city pick that up?

 Animal Control
I've noticed feral cats or other wild animal in the neighborhood, what should I do?
What if I see a sick animal or a raccoon during the day?